Contact 4US Poker Support Team

Whether you have a question regarding your account verification, need assistance with a deposit, or require a detailed explanation of our bonus terms, the 4US Poker support team is here to help. We understand that when it comes to online gaming, timely and accurate information is essential for a seamless experience. Our dedicated support specialists are trained to handle a wide range of inquiries, ensuring that your time is spent focusing on the game rather than navigating technical hurdles.

Ways to Get in Touch

We provide multiple channels of communication to ensure you can reach us using the method that best suits your needs. Depending on the urgency of your request, you may choose from the following options:

Live Chat: For immediate assistance with technical issues or account queries, our live chat is the fastest way to connect with a representative.
Email Support: For detailed inquiries, document submissions for KYC (Know Your Customer) verification, or formal complaints, please send us an email. We strive to respond to all tickets within 24 hours.
Telephone Support: For those who prefer a direct conversation, our phone lines are open for priority account assistance.

Common Support Topics

To help us resolve your issue more quickly, it is helpful to categorize your inquiry. Our team frequently assists players with the following areas:

Account Management: Assistance with password resets, updating personal details, or navigating the user dashboard.
Payment Processing: Guidance on available payment methods, tracking pending withdrawals, or resolving transaction errors.
Game Rules and Fair Play: Clarifications on poker variants, house rules, and information regarding our Random Number Generator (RNG) certifications.
Responsible Gaming: Immediate assistance with setting deposit limits, self-exclusion tools, or providing links to professional gambling support organizations.
Licensing and Compliance: Information regarding our European gaming licenses and the regulatory frameworks that ensure your funds are secure.

Our Commitment to Security

Your privacy and the security of your financial data are our highest priorities. When contacting 4US Poker support, please be aware that our agents will never ask you for your full password. We utilize encrypted communication channels to ensure that any sensitive information you share remains confidential. We adhere strictly to European data protection regulations (GDPR), meaning you have full control over how your personal data is stored and used.

Contact Details

Corporate Address:
4US Poker Operations Ltd.
12 High Street, Gaming District
Valletta, Malta

Phone:
+44 20 7946 0123

Email:
[email protected]

Business Hours

Our support services are available around the clock to accommodate players across different time zones. While our live chat and email systems operate 24/7, our telephone support follows a specific schedule:

Monday – Friday: 09:00 to 21:00 (CET)
Saturday: 10:00 to 18:00 (CET)
Sunday: 10:00 to 16:00 (CET)